Refund & Cancellation Policy

Last updated: 29 September 2026

Because consultancy and business support engagements may involve reserved professional time, analysis and work performed specifically for a client, cancellation and refund eligibility depends on the stage and terms of the individual engagement.

1. Before work begins

If a client requests cancellation before work has commenced, any refund eligibility will be assessed against the accepted quotation, proposal or engagement terms, including any non-refundable booking, assessment or administrative charge disclosed in advance.

2. After work has commenced

Once consultancy, analysis, coordination or other agreed work has commenced, fees attributable to work already performed, resources committed and non-recoverable costs may not be refundable. Any remaining amount will be handled according to the agreed engagement terms and applicable law.

3. Completed services

Fees for services already completed or deliverables already supplied are generally not refundable, except where required by applicable law or expressly provided in the applicable written agreement.

4. Client delays or non-cooperation

Where completion is prevented or materially delayed because required information, approvals or access are not provided by the client, cancellation or refund treatment will be determined according to the applicable engagement terms and work already performed.

5. How to request cancellation

Email hello@magaconsultancyservices.online with your name/business name, invoice or engagement reference where available, and reason for the request. We will review the request against the relevant engagement terms.

6. Processing

If a refund is approved, the method and processing timeline will be communicated to the client. Bank, payment-provider or other external processing times may apply.

7. Statutory rights

Nothing in this policy limits rights that cannot be excluded under applicable law.